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The Natural Skin Store's FAQ

Which is better... a moisturising cream or an elixir?

This is always a personal preference. Some people don't like to put straight oils onto their face. As we age we often need a little more help... and that's when the elixirs are wonderful because they give a direct hit of moisture! They also contain all the essential oils for anti-ageing but if you're a devoted cream lover - we understand.

Which moisturiser is best for my skin?

Our moisturisers  are not designed for specific skin types although Fragile is recommended for ultra-sensitive skin. They all do the same job, super light yet rich in moisture. So choose on scent and ingredients.

My skin is already oily so I don't like to put any more oil onto it.

Ah... the skin is a wonderful thing. If you use a naturally oily moisturiser your skin will automatically stop producing so much oil because it knows there is now enough.

Do I wash the cleanser off?

I know... it's hard to imagine washing without water but that is exactly what our cleansers are designed to do. Instead of stripping the skin of natural nourishment our cleansers feed the skin. No need to wash off but if you want to use water we recommend rinsing prior otherwise you waste all those nutritious ingredients.

Is it best to use the face creams in the morning or at night?

If you use the cream before bed you are likely to lose some on the pillow. Also the pores like to breathe at night so going to bed bare faced is best. However if you are a long time fan of night creams it won't do any harm.

Do I need to store my cream in the fridge?

It is best to store creams cool but not necessarily in the fridge. Their shelf life is six months. We don't use chemical preservatives so our products need to be treated as fresh. Oils and balms last longer... probably up to a year if kept dark and cool.